SHIPPING, HANDLING, INSURANCE POLICY
UK Orders
Sent by Royal Mail Special Delivery™Arriving the next working, or following day before 1pm ** Orders must be placed before 4pmAll items will be delivered via the Post Office Ltd for next day, or following day delivery, unless agreed with Fable&Windsor for Fedex delivery. If you would like your item sent by Fedex, that would be an extra £80. All our item(s) will be be boxed in lovely jewellery boxes/pouches and delivered to you with your invoice. Your Paypal and official Fable and windsor invoice will be emailed to you.
It would be preferable to post your package to a commercial address if possible. It would be ideal If you can have it shipped to your local FedEx or UPS store, for you then to collect. This is for both your and our protection against loss or theft. If not, we can ship it to your residential address and the package must be signed for. Please also be sure to leave your contact telephone number(s) which we can provide to the courier.
A tracking number will ONLY be provided to customers with a VERIFIED address on their Paypal account. This ensures that your Paypal account, bank account and address have all been checked and verified to prevent fraud or theft. This is beneficial for both you and us as it is necessary for our mutual security. Please do make sure it is verified if you wish to purchase an item. For further information please do get in touch.Your item(s) will be be boxed in lovely jewellery boxes/pouches. Your Paypal and official Fable and windsor invoice will be emailed to you.
International Orders
Sent by Royal Mail International Business Tracking and Signature Services2 working days to Western Europe *4 working days to Eastern Europe *6 working days to the Rest of the World *Full end-to-end tracking with signature on delivery* These are estimates only and can vary slightlyIt would be preferable to post your package to a commercial address if possible. It would be ideal If you can have it shipped to your local FedEx or UPS store, for you then to collect. This is for both your and our protection against loss or theft. If not, we can ship it to your residential address and the package must be signed for. Please also be sure to leave your contact telephone number(s) which we can provide to the courier.A tracking number will ONLY be provided to customers with a VERIFIED address on their Paypal account. This ensures that your Paypal account, bank account and address have all been checked and verified to prevent fraud or theft. This is beneficial for both you and us as it is necessary for our mutual security. Please do make sure it is verified if you wish to purchase an item. For further information please do get in touch.Your item(s) will be be boxed in lovely jewellery boxes/pouches. Your Paypal and official Fable and windsor invoice will be emailed to you. Please note: Ring sizing will add a 4-5 days to the delivery estimate
Please note:
We are unable to redirect orders once items have been dispatchedAll items are fully insured and sent at the risk of Fable & WindsorOnce dispatched, your full end-to-end tracking details will be provided via email or text All orders require a signature upon receiptItems will be sent out within 24-48 hours of receipt of paymentWe do not ship on Saturdays or SundaysWe do not ship to a postal box address* Apart from Australia, where packages are not trackable once entering the country and can only be Signed For
We are unable to ship to the following places:
Africa, Brazil, Cambodia, India, Indonesia, Israel, Lithuania, Pakistan, Republic of Georgia, Russia, South Africa, Turkey, South America, Jordan, Ukraine,Romania and have limited shipping to Singapore and UAE. Please do message us before purchasing to make sure we can ship to you.
CUSTOMS, TAXES & DUTY
Please be aware of any import duty taxes that you may be charged if you live abroad as we are UK based. In most countries, antique items (100 years or older) will not incur an import duty but vintage items (25 years or older) will. We will mark your purchases as 'antiques' to ensure this is the case. You can email us before purchasing to notify us which country you live in and we can try to find this out for you and work out your import duty. We have no authority over a local country's customs departmentYou may be liable to pay local taxes on imported goods. Usually your country will have a website or customs office providing you with the relevant rates. Otherwise get in touch with us and we are happy to look into it for you.Further partial restrictions on importation of items such as ours exist in specific countries. Please contact us to make sure your country does not fit into this bracket.
Fable & Windsor is confident that you will love your jewellery purchase, and we stand behind every item with a 100% Satisfaction Guarantee
However, if you are not entirely satisfied with your purchase, we offer a 14 Day, Full Money-Back Guarantee on all purchases.
EASY RETURNS AND LAYAWAYS
UK Returns
Buyer pays return postage. Please contact us via e mail /pone to tell us that you wish to return the item. Please return the item to us within its original packaging and send it back to us a signed/tracked parcel at your local Post Office® branch for dispatch. Notify us of the tracking number. Please do NOT post in a post box
International Returns
Buyer pays return postagePlease mark the package as ‘Return of sample merchandise, origin UK, item over 100 years old’You will be responsible for arranging to have the item(s) returned to us, and for any costs incurredWe strongly recommend that you use a reputable carrier such as Federal Express to return your items to us, as we are not responsible for items which do not reach usPlease be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU)
We will accept returned goods for a refund under the following conditions:
Please get in touch with us before returning any itemPlease email or telephone us within 14 days of receipt of the item/s to let us know of your intention to return the itemPlease return the item/s to us within another 48 hours via a secure and insured service, at your expenseItems must be returned in the same condition as they were in when received by you - damaged, broken or altered items (including re-sizing) will not be accepted for a refund.We will refund the full purchase price of the item/s within 48 hours of receiving the itemThe refund will be in the same form as the original payment. If paid via credit card, please allow a few days once the refund is processed to show on your statement, depending on your issuing bankWe have a right to refund your money to you and c angel the sale before we ship out an item.
Interest Free Finance
We are looking into this and hope to have this set up soon to offer you convenience and better cash flow.
Installments/Layaways
Fable & Windsor offer a layaway plan for purchases. Return Policy does not apply to layaway purchases, and Layaway Plans vary. It is extremely important to read and understand the Layaway Plan below, and clarify any terms with us before you enter into a Layaway Plan agreement.Plan Duration: 2-6 monthsOrder Minimum: £400Payment Frequency: MonthlyDown Payment: 20% *Returns Accepted: NoExchanges Accepted: YesCancellation Fee: 20% ***Down payment applies to the percentage of the order total, including shipping and tax.
**Applies to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Layaway:
6 month friendly layaways are offered for most items over £400.
Please do get in touch if you would like to arrange a layaway plan.
Layaway purchases of items over £1,000 can be returned but only for exchange and for the total minus £90 that we have spent on insured shipping. Layaway items under £1,000 can also be returned for exchange, but for the total minus £30. It is permissible for layaways to be cancelled for any reason at any point during the layaway term, but none of the funds paid so far will be refunded but kept as a store credit to use for another purchase. The validity is for 6 months after the date the layaway has been cancelled. Please be aware of this before making a purchase.
The item remains the property of Fable&Windsor until fully paid for.We accept installments on a case by case basis:- Weekly, fortnightly or monthly
- Maximum timeframe 6 monthsTo discuss what works for you please contact us.
Concerned about security?
All transactions are processed by Stripe, our third-party payment partner.Stripe is highly secure, using industry-leading technology to keep your information safe. Visit the Stripe site for more information.Fable & Windsor does not store any financial information.
We accept the following forms of payment:
We only accept payment from Visa, M/C, American Express, Maestro and Bank wire transfer.